Frequently Asked Questions.

Here you will find the answers to the most frequently asked questions, if you can’t find something you are looking for specifically then feel free to contact us.

01. Are You Legit?

We’re on a mission to become the Deliveroo of weed and we understand the importance of establishing trust and credibility. Without it, our goal is impossible.

We are not engaged in deceptive practices, but rather, we are a community of passionate recreational smokers aiming to positively impact the Marijuana industry. Unlike dubious websites that prioritise financial gain through imposing high bulk quantity requirements or an excessive range of products, we believe that authenticity shines through.

If something seems too good to be true, it usually is. Websites with exorbitant minimum quantity demands are often focused solely on monetary gain. When we embarked on our mission, we playfully envisioned THCVapes as the premier and most customer-centric recreational online Marijuana dispensary.

This remains our unwavering goal. We aspire to emulate the groundbreaking service standards set by the food delivery industry, which serves as a source of inspiration for us.

Our commitment is to offer every Marijuana enthusiast a secure and trustworthy shopping experience. Here, you can confidently order top-notch Marijuana, while receiving exceptional customer service and swift, discreet delivery.

The THCVapes team sincerely hopes that you share in our vision and accompany us on this journey to become the preeminent and most esteemed online dispensary.

02. From which locations will my order be shipped from?

All orders are shipped from New Zealand. We are only able to sell to customers within New Zealand and don’t offer international shipping at this time.

03. What crypto tokens/coins are accepted on THCVapes?

 = Privacy Coin/Token.

• Bitcoin – BTC
• Litecoin – LTC
• Ethereum – ETH
• Solana – SOL
• Monero – XMR 
• Dogecoin – DOGE 

You may use a private service such as SimpleSwap or ChangeNOW to convert your crypto. Monero, Litecoin and Zcash are completely private. We are looking to implement payments using USDT in the near future.

04. How do I buy crypto?

The easiest and fastest way is to buy it from ECNZ (Easy Crypto New Zealand) We have provided a detailed guide for your convenience. Please click on the link below:

How to purchase Crypto?

If you encounter any difficulties or have further questions, don’t hesitate to reach out to our customer services team. They will be more than willing to assist you in the process of acquiring cryptocurrency.

05. Why do we choose to operate on the clearnet and what motivates us to do so?

At THCVapes, we firmly believe that most countries are on the brink of a pivotal moment – the era of Marijuana legalisation.

It’s an opportune time, and we aim to position ourselves at the forefront of this movement. By doing so, we’re preparing to meet the evolving needs and demands of our customers.

Furthermore, our technical operations are strategically based in jurisdictions where the sale of Marijuana is not only legal from a recreational standpoint but also from a medical perspective. This deliberate choice empowers us to conduct our business without encountering interference from law enforcement agencies.

Our overarching mission is to establish THCVapes as the go-to hub for all things related to Marijuana. We aspire to bridge our customers with a premium network of cultivators, all facilitated through an intuitively designed website complemented by outstanding customer service.

For those seeking an additional layer of privacy and anonymity, our deep-web platform will soon be operational, providing an alternative avenue for our valued customers.

06. When can you expect your payment to be confirmed and your order dispatched?

Our dedicated teams are active 7 days a week between the following hours:

Support Via Contact Us Form.

If you paid and your payment was confirmed before 12:00 PM then we will ship your parcel the next business day.

So for example, if you paid for your order and your payment was confirmed before 12 on Monday we will ship your parcel on Tuesday between 9:00 am – 12:00 pm.

if the Payments are made on Monday after 12:00 pm we will ship your order on Wednesday between 9:00 am – 12:00 pm.

We kindly request that you allow for a maximum of 24 hours. Given the volume of parcels we handle, our team dedicates time to ensuring each package is carefully packed, labels are printed, and our discreet practices are meticulously maintained.

This ensures that your order is prepared with the utmost care and attention to detail before it is dispatched. We appreciate your understanding and patience in this process.

We appreciate your patience as our teams diligently handle this procedure, which may occur at various times throughout the day.

07. What should you do if there’s an error in your shipping details?

Ensuring accurate shipping information is the responsibility of the customer.

In the event that you have placed an order and subsequently identified an error, we urge you to promptly reach out to our customer support via telegram. Swift action is crucial in rectifying any discrepancies.

Please be aware that we do not offer refunds in cases where customers have failed to provide accurate shipping details. Taking the necessary steps to provide precise information is vital to ensuring a seamless delivery process.

08. When can you expect to receive your tracking number?

Once your order has been dispatched, you will receive a notification via email, you can check the status of your tracking by logging into your account on THCVapes by clicking here.

We kindly ask for your patience and suggest waiting for a period of 24 hours after receiving this notification before making any enquiries regarding the status of your order.

Additionally, customers have the option to check the progress of their order through their account on our platform. This provides an alternative means to stay updated on the status of your shipment.

09. When can you expect to receive your tracking number?

Don’t Panic!

Due to the intricacies of our technical infrastructure and the nature of our website, there are occasional challenges with mail screening conducted by providers like Google, Yahoo, and Microsoft. Consequently, emails from our servers may be subjected to screening and automatically placed in your junk or spam folders.

If you’ve checked your junk or spam folder and still can’t locate your order confirmation email, we recommend getting in touch with our customer services team. They will be more than willing to assist you with your enquiry.

As an additional recommendation, we suggest creating a THCVapes account and utilising an alternative mail provider like Proton Mail. This ensures that you always have the means to track your order status, receive important notifications, and add an extra layer of privacy to your communication.

10. Is it necessary to provide my genuine information, and will you store this information?

11. What can I do if I don’t receive my order?

12. Do you have a returns or refunds policy in place?